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troubleshootings

Cooker

  • No power to unit
    • Possible Reason 1: Bad power connection or no power | Solution: Ensure detachable power cord is plugged tightly into base power socket. Try the cooker on other outlets
    • Possible Reason 2: Cooker’s electrical fuse has blown | Solution: Contact the Customer Care Team
  • Minor steam leaking/hissing from steam release valve during cooking cycle
    • Possible Reason 1: Bad power connection or no power | Solution: Ensure detachable power cord is plugged tightly into base power socket. Try the cooker on other outlets
    • Possible Reason 2: Cooker’s electrical fuse has blown | Solution: Contact the Customer Care Team
  • Occasional clicking or light cracking sound
    • Possible Reason 1: Bad power connection or no power | Solution: Ensure detachable power cord is plugged tightly into base power socket. Try the cooker on other outlets
    • Possible Reason 2: Cooker’s electrical fuse has blown | Solution: Contact the Customer Care Team

Display

  • Self-diagnosed Warning Displays
    • Possible Reason 1: The word “Lid” is displayed because lid is not used properly | Solution: Make sure the lid is closed properly. Do not use the lid during the Sauté Smart Program
    • Possible Reason 2: The words “Food burn” is displayed | Solution: Stir food to avoid burning and add water as necessary
    • Possible Reason 3: The word “noPr” is displayed because there is not enough pressure | Solution: Add a minimum 1.5 cups (375 mL) of a thin liquid to the inner pot
    • Possible Reason 4: The word “PrSE” is displayed because of excess pressure. | Solution: Press the [Cancel] key and allow the cooker to cool for 60 minutes. Contact the Customer Care Team if pressure is not fully released.
  • Lights flash and error code C5 appears on screen
    • Possible Reason 1: The word “Lid” is displayed because lid is not used properly | Solution: Make sure the lid is closed properly. Do not use the lid during the Sauté Smart Program
    • Possible Reason 2: The words “Food burn” is displayed | Solution: Stir food to avoid burning and add water as necessary
    • Possible Reason 3: The word “noPr” is displayed because there is not enough pressure | Solution: Add a minimum 1.5 cups (375 mL) of a thin liquid to the inner pot
    • Possible Reason 4: The word “PrSE” is displayed because of excess pressure. | Solution: Press the [Cancel] key and allow the cooker to cool for 60 minutes. Contact the Customer Care Team if pressure is not fully released.
  • Lights flash and error code appears on screen
    • Possible Reason 1: The word “Lid” is displayed because lid is not used properly | Solution: Make sure the lid is closed properly. Do not use the lid during the Sauté Smart Program
    • Possible Reason 2: The words “Food burn” is displayed | Solution: Stir food to avoid burning and add water as necessary
    • Possible Reason 3: The word “noPr” is displayed because there is not enough pressure | Solution: Add a minimum 1.5 cups (375 mL) of a thin liquid to the inner pot
    • Possible Reason 4: The word “PrSE” is displayed because of excess pressure. | Solution: Press the [Cancel] key and allow the cooker to cool for 60 minutes. Contact the Customer Care Team if pressure is not fully released.

Lid

  • Difficulty with closing lid
    • Possible Reason 1: Sealing ring not seated properly | Solution: Adjust sealing ring, ensure it is fully seated behind ring rack
    • Possible Reason 2: Float valve stuck in popped-up position | Solution: Gently press the float valve down
  • Difficulty opening the lid
    • Possible Reason 1: Sealing ring not seated properly | Solution: Adjust sealing ring, ensure it is fully seated behind ring rack
    • Possible Reason 2: Float valve stuck in popped-up position | Solution: Gently press the float valve down
  • Steam leaks from side of lid
    • Possible Reason 1: Sealing ring not seated properly | Solution: Adjust sealing ring, ensure it is fully seated behind ring rack
    • Possible Reason 2: Float valve stuck in popped-up position | Solution: Gently press the float valve down
  • Steam gushes from steam release valve when venting is not activated
    • Possible Reason 1: Sealing ring not seated properly | Solution: Adjust sealing ring, ensure it is fully seated behind ring rack
    • Possible Reason 2: Float valve stuck in popped-up position | Solution: Gently press the float valve down
  • Float valve does not rise
    • Possible Reason 1: Sealing ring not seated properly | Solution: Adjust sealing ring, ensure it is fully seated behind ring rack
    • Possible Reason 2: Float valve stuck in popped-up position | Solution: Gently press the float valve down
If you are unable to resolve the problem and/or if it persists please contact the Customer Care team for assistance: Email: instantpot@4homes.ae

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Instant Pot
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  • Products
    • Duo 6
    • Duo Plus 6
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    • Duo Plus 8
    • Product Comparison
  • Recipes
    • Recipes
    • Cooking Time Table
    • Recipie Booklet
  • Support/Registration
    • Product Registration
    • User Manuals
    • Warranty
    • FAQ
    • TroubleShooting
    • Care & Cleaning
    • Contact Us
  • Where to buy
    • Retailers
  • Getting Started